Customer Service

The satisfaction of our customers is our priority and we do everything to make our products and service of the highest level.

If you are unfortunately not completely satisfied, you can email us via customerservice@metacaffe.nl. You will receive an email within same day.
 

You can expect from MetaCaffè that we will endeavor to resolve your complaint with you in all fairness and satisfaction.

If this does not lead to a solution, it is possible to sign up for dispute mediation by Foundation Webwinkelkeur. From February 15, 2016 is for EU consumers also possible to log complaints via the ODR platform by the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. When your complaint is not handled elsewhere then you are free to file your complaint using the EU platform.

 

 

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